Customer care

Here at 'The Limo Firm' our customers luxury, comfort and safety are paramount. We therefore only operate Super Stretch Americain Limousines built according to the quality QVM standard.

Our cars are:
• Fully Licensed & Insured
• Serviced Every 10 Weeks
• Driven By Professionals

Every vehicle is fully loaded with:

• State of the art sound systems
• Stargazer mirrored ceilings or glass roofs
• Ice chests
• Champagne buckets
• Fiber optic bars
• Flat screen TV's
• Surround Sound DVD players
• Leather J or Tri seating
• Mood lights
• Twinkle lights
• Laser Lights
• Array of glassware
• Full air-conditioning and heating system

1. Agreed Price, Deposits, Cancellation and Balances:

Agreed Price

The Agreed Price is the amount agreed between 'The Limo Firm' & you the customer, based on & is limited to the instruction given as set out in the requirements section overleaf. Changes following on from this booking that you want/like to make will be subject to our ability to accommodate those change and may be subject to further cost(s).

Deposits

All bookings made are confirmed by the way of an advance deposit. Normally a deposit of £50 is required. For wedding and other special events an advance deposit of £100 is required. Deposits paid (in person, mailed in or verbally taken over the phone using a credit or debit card. *All credit card payments are subject to a 3% processing charge, debit cards are free.) are NON – REFUNDABLE once received by The Limo Firm.

Cancellation

(i) Cancellations are only accepted in writing and must be received by us no later than 30 days prior to the hire date, Wedding cancellations 90 days prior to hire. If this is not adhered to the customer will be charged 100% of the balance owed.

(ii) The chauffeur may terminate your booking at anytime if the client or any member of their party causes excessive delay(s), are disorderly or, in the chauffeur's judgment are unfit to travel, with no compensation made to the client.

Balance

Under normal circumstances balances due are payable at the time and place of the first pick up. Alternatively, you may pay the balance in advance in person by cash or by cheque or by mailing a cheque for the balance due allowing enough time (minimum of 7 days) for the cheque to be cleared to ensure cleared funds are deposited to our account prior to the requirements being carried out by us. Personal or business cheques or drafts or foreign are not acceptable as final payment on the day of the requirement unless prior consent by the manager of 'The Limo Firm' has been given. Balances can also be settled in advance using credit or debit cards. *All credit card payments are subject to a 3% processing charge, debit cards are free.

2. Grace Period

'The Limo Firm' strives always to be at all pickup point(s) in advance of the time(s) agreed. However, there may be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and suchlike events outside our control. Reasonably, therefore we need to have under these circumstances to build into schedule(s) period off up to 30 minutes grace. In an event a grace period is invoked, in whole or part, the time of adjusted time(s) will be made up during or after the period of hire, schedules permitting.

3. Damages

Damages, subsequent cost(s) of repair(s) of such damage(s) to the limousine(s) hired as used by you the customer and/or your guest however caused is your responsibility and a £100 'enforced downtime' charge will be added to these costs for the loss of booked business while these repairs take place. Additionally, in the event that one of the party is sick in the limousine we will charge £100 to make good the vehicle. Where the booking was secured using a credit/debit card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/debit card was not used for securing the booking we will invoice you directly should the additional payment(s) not be made that night.